You are reading

AG’s Lawsuit Against Spectrum–Alleging Company Made Bogus Claims About Internet Speeds–to Move Ahead


Feb. 19, 2018 By Tara Law

The lawsuit filed by the New York State Attorney General against Charter Communications’ Spectrum unit for allegedly misleading customers about Internet speeds will move forward despite the company’s attempt to dismiss it.

A New York Supreme Court judge rejected Charter’s motion last week to throw out the lawsuit, which seeks damages and restitution on behalf of Charter’s Spectrum subscribers worth hundreds of millions of dollars, according to Attorney General Eric Schneiderman.

Schneiderman’s office alleges that Spectrum executives knew that the company’s hardware and technology were incapable of delivering the speeds promised to subscribers. The complaint covers the subscription plans of 5 million subscribers/households since 2012.

Charter Spectrum, according to the attorney general, earned billions of dollars in profits by selling the high-margin Internet service to New Yorkers but did not make investments to improve the network or give customers the necessary hardware.

Charter Spectrum claimed that the attorney general failed to show that the company had short-changed and misled customers. Justice O. Peter Sherwood rejected this argument.

The suit alleges that Internet speeds for the company’s premium plan were up to 70 percent slower than promised and that some customers were getting speeds that were more than 80 percent slower.

Some customers paying up to $109.99 a month for the premium plan were getting speeds slower than promised in cheaper plans, according to the suit.

“The allegations in our lawsuit confirm what millions of New Yorkers have long suspected— Charter-Spectrum has been ripping you off, promising internet speeds it simply could not deliver,” said Schneiderman in a statement.

Charter Spectrum told Reuters that the company “delivers its advertised internet speeds,” and will continue to vigorously contest the Schneiderman’s claims about practices at Time Warner Cable, which Charter bought in 2016.

email the author: [email protected]

One Comment


Thanks to the NY AG for bringing this law suit. My internet speed with TWC (now Spectrum) has always been slower than the DSL it replaced (which finally failed because Verizon – another ripoff company – is not maintaining its underground phone cables.) It is lots slower than the Verizon jetpack I used after the DSL failed and before I added internet to my cable TV package (which I’d had since at least 2002.) My “triple play” has almost doubled in price in the couple of years I’ve had it. It’s as though Spectrum has taken a page from the book it advertised as “the bad” Verizon Fios, which it accused of forcing customers to sign a two year contract with prices guaranteed for only one year. Yeah, Spectrum does not require customers to sign a contract, but its prices increase just as rapidly without one. (I believe Verizon, perhaps in response to Spectrum’s ads, now offers a price guarantee for the full two year contract term, but Verizon reneged on the deal it made with NYC government to make FIOS available throughout the city by a certain year – was it 2014? So, which company is worse? The jury’s still out on that one.) I just hope the law suit against Spectrum is not one of those class action things where the payoff for the customers is some discount voucher and the lawyers make the only serious money in their fees.



Leave a Comment
Reply to this Comment

All comments are subject to moderation before being posted.

Recent News